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Terms & Conditions for sale of Goods & Service



  • Definitions

    In this document the following words shall have the following meanings:


    1. “Company”  means Digi Home Technology whose head office is at 41 Southway Drive, Yeovil, BA21 3ED.

    2. “Customer” shall mean the person or organisation for whom the Company agrees to carry out works &/or supply materials.

    3. “Goods” means the products and/or services supplied by the Company to the Customer.

    4. “Contract” means the agreement confirmed between the Customer and Company

  • General

    1. The Contract for the supply of goods (and/or services) will be formed when we accept your order. Accepting of an order by us can be made in writing and/or telephone.

    2. The contract between the Company and the Customer in respect of the works comes into existence when Company accepts to carry out the work in accordance with the Terms and Conditions herein.

    3. The company shall endeavour to carry out a site visit prior to issuing a quotation. Should a site visit not be possible, a quotation will be issued based on information given by the customer and any other documentation provided.

    4. It is not reasonably practical for the company to take apart existing installations whilst carrying out site visits for quotations. The quotation will be based on discussion with the customer, past experience of installations, and what is clearly visible without the need for removing equipment.

    5. If after submission of the quotation it is discovered that further works need to be carried out which were not anticipated when the quotation was prepared then any additional costs will be charged at the prevailing rate.

  • Price and Payment

    1. The total amount charged to the Customer shall consist of the cost of materials supplied by the Company and the amount of time spent by the Engineer in carrying out works, charged in accordance with the Company’s current hourly rates.  

    2. Payment can be made by Bankers Automated Clearing Services(BACS), cheque, cash or credit/debit card.

    3. Invoices are due for payment immediately upon delivery to the Customer. Any part of that invoice which remains unpaid and remains unpaid for 30 days of the invoice date will incur a 5% late payment fee.

    4. The Company reserves the right to take further action to recover monies owed once the stated invoice terms have expired without any further communication with the customer.

  • Warranty

    1. The warranty shall be for labour only in respect of faulty workmanship for 12 months from the date of completion with the manufacturers warranty in force. 

    2. The warranty does not apply to faults which have been caused by the customer misuse and/or neglect of the goods or by accident while the goods are in the customers possession.

    3. The company will not guarantee any work undertaken on instruction from the customer & against the written or verbal advice of the engineer.

    4. Work is guaranteed only in respect of work directly undertaken by the company & payment in full has been made. Any non-related faults arising from recommended work which has not been undertaken by the company will not be guaranteed.

  • Title

    1. Title of the goods shall not pass to the customer, until the company invoice has been paid in full for the goods.

    2. The Company shall have absolute authority to repossess, sell or otherwise deal with or dispose of all any or part of such goods in which title remains vested in the Company.

    3. If the Customer fails to pay the Company for any goods in accordance with these Standard Terms and Conditions for the sale of goods, the Company may bring action against the Customer for the price of the goods at any time.

  • Right of cancellation

    1. You have the right to cancel your order for goods and/or services by contacting us within 14 days of us confirming to you the instruction.

    2. If the Customer cancels after the 14 days cooling off period and  prior to any work being carried out or materials supplied. The company may then look to recover from the Customer any related expenditure that was incurred in accordance with such instruction.

  • Force Majeure

    1. The Company shall not be liable for any delays or failures to perform its obligations if the delays or failures are caused by events beyond its control. The Company shall be entitled to a reasonable extension of the time for performing such obligations.

  • Governing law and jurisdiction

    1. These terms and conditions and all contracts between the Company and Customer shall be governed and construed in accordance with English law. All parties submit to the exclusive jurisdiction of the English courts.

  • Data protection

    1. The Company will process data from the Customer in accordance with the Data Protection Act 1998.

  •  Complaints

    1. If after the installation has been completed and you are not completely satisfied with the goods or services supplied, please contact us as soon as possible by writing to the company at (41 Southway Drive, Yeovil BA21 3ED)

    2. Should the company be at fault, the customer shall afford the company the opportunity to carry out an inspection of the work and carry out any repairs if necessary.

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